Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Naufal Syifa Firdaus, operating as Reservs ("Reservs", "we", "us", or "our"), governing your access to and use of the Reservs platform available at https://reservs.me and any related services, features, or applications (collectively, the "Service").

1. Acceptance of Terms

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

If you are using the Service on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" and "your" refer to that entity.

2. Description of Service

Reservs is a software-as-a-service (SaaS) booking management platform designed for small and medium-sized businesses. The Service enables businesses to create shareable booking links, manage resources and availability, receive bookings from customers, and manage their booking schedule through a web-based dashboard.

2.1 Service Components

The Service includes, but is not limited to:

A public booking page accessible via a unique URL (booking link)
A business dashboard for managing resources, availability, and bookings
Email and/or SMS notifications for booking confirmations and reminders
Calendar and schedule management tools
Customer data collection through booking forms

2.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes via email or through the Service. Continued use of the Service after modifications constitutes acceptance of those changes.

3. Account Registration

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Requirements

By creating an account, you represent and warrant that:

You are at least 18 years of age or the legal age of majority in your jurisdiction
The information you provide is accurate and complete
You will maintain and promptly update your account information
You will not share your account credentials with third parties
You will notify us immediately of any unauthorized use of your account

3.3 Account Security

You are solely responsible for maintaining the security of your account. We are not liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials. We strongly recommend using a strong, unique password and enabling any available multi-factor authentication features.

4. Subscription and Payment

4.1 Subscription Plans

Reservs offers paid subscription plans as described on our pricing page at https://reservs.me/pricing. All features, limitations, and pricing are as stated on the pricing page at the time of your subscription.

4.2 Billing

Subscriptions are billed on a recurring basis (monthly or annually, depending on your selected plan). By subscribing, you authorize us to charge your designated payment method on a recurring basis until you cancel your subscription. Payment processing is handled by our third-party payment provider.

4.3 Refund Policy

All subscription fees are non-refundable once charged, except where required by applicable law. You may cancel your subscription at any time, and your access to the Service will continue until the end of your current billing period. No partial refunds will be issued for unused portions of a billing period.

4.4 Price Changes

We reserve the right to change subscription prices at any time. We will provide at least 30 days' notice of any price increase via email. Price changes will take effect at the start of your next billing cycle following the notice period. If you do not agree to the new pricing, you may cancel your subscription before the change takes effect.

4.5 Failed Payments

If a payment fails, we will attempt to collect payment for up to 7 days. If payment cannot be collected, we may suspend or terminate your account. You remain responsible for any uncollected amounts.

5. Acceptable Use

5.1 Permitted Use

You may use the Service solely for lawful business purposes related to managing bookings, appointments, and reservations for your business. You must comply with all applicable local, national, and international laws and regulations.

5.2 Prohibited Conduct

You agree not to:

Use the Service for any illegal, fraudulent, or unauthorized purpose
Create spam booking links or use the Service to distribute unsolicited communications
Attempt to gain unauthorized access to the Service, other accounts, or our systems
Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
Use automated tools (bots, scrapers, crawlers) to access or collect data from the Service
Interfere with or disrupt the integrity or performance of the Service
Upload or transmit malicious code, viruses, or any harmful content
Impersonate another person or entity, or misrepresent your affiliation with a person or entity
Use the Service to collect, store, or process sensitive personal data (such as health records, financial account numbers, or government identification numbers) unless explicitly authorized
Resell, sublicense, or redistribute the Service without our prior written consent

5.3 Enforcement

We reserve the right to investigate and take appropriate action against any violation of these Terms, including but not limited to removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including all software, designs, text, graphics, logos, icons, images, and other content (collectively, "Reservs Content"), is owned by or licensed to Naufal Syifa Firdaus and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Reservs Content without our prior written consent.

6.2 Your Content

You retain all ownership rights to the content, data, and materials you submit through the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, store, and process Your Content solely for the purpose of providing and improving the Service.

6.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you agree that we may use such feedback without any obligation to compensate you, and you hereby assign to us all rights in such feedback.

7. User Content and Data

7.1 Business Owner Data

As a business owner using the Service, you are responsible for all data you input into the Service, including business information, resource configurations, and availability settings. You represent and warrant that you have the right to use and share all data you input.

7.2 Customer Booking Data

When customers make bookings through your booking link, their personal information (such as name, phone number, and email address) is collected and stored by the Service on your behalf. You acknowledge and agree that:

You are the data controller for customer booking data collected through your booking link
Reservs acts as a data processor, processing customer data on your behalf and according to your instructions
You are responsible for ensuring that you have the legal basis to collect and process customer data
You must inform your customers about how their data is collected and used, including through your own privacy policy
You must comply with all applicable data protection laws regarding customer data

7.3 Data Backup

While we take reasonable measures to protect your data, you acknowledge that Reservs is not a data backup service. We strongly recommend that you regularly export and back up your important booking data. We are not responsible for any loss of data except where such loss is caused by our gross negligence or willful misconduct.

8. Third-Party Services

The Service may integrate with or rely on third-party services, including but not limited to:

Payment processing: Lemon Squeezy (subscription billing)
Email delivery: Resend and/or similar email service providers
Hosting and database: Supabase and/or similar cloud infrastructure providers

Your use of third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or reliability of third-party services. Reservs is not liable for any damages or losses arising from your use of or reliance on third-party services.

9. Service Availability and Uptime

9.1 Best-Effort Availability

We strive to maintain the Service's availability, but we do not guarantee uninterrupted, error-free, or secure access to the Service. The Service is provided on a "best-effort" basis. We do not offer a formal Service Level Agreement (SLA) or uptime guarantee.

9.2 Scheduled Maintenance

We may perform scheduled maintenance that temporarily reduces or interrupts the Service. We will make reasonable efforts to provide advance notice of scheduled maintenance through the Service or via email.

9.3 Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to natural disasters, acts of government, internet outages, power failures, third-party service disruptions, cyberattacks, pandemics, or other force majeure events.

10. Limitation of Liability

10.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Naufal Syifa Firdaus (OPERATING AS Reservs), ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.3 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO Reservs IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS (USD $100), WHICHEVER IS GREATER.

10.4 Specific Disclaimers

Without limiting the foregoing, Reservs is not liable for:

Lost bookings, missed appointments, or scheduling errors caused by incorrect data entry, system errors, or third-party failures
Revenue loss resulting from Service downtime, interruptions, or unavailability
Unauthorized access to your account due to your failure to maintain account security
Actions or omissions of your customers, including no-shows, cancellations, or disputes
Any damages arising from reliance on SMS or email delivery, which is subject to third-party carrier availability

11. Indemnification

You agree to indemnify, defend, and hold harmless Naufal Syifa Firdaus (operating as Reservs) and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your use of or inability to use the Service
Your violation of these Terms
Your violation of any applicable law or regulation
Your violation of any third-party rights, including intellectual property or privacy rights
Any content, data, or materials you submit through the Service
Any dispute between you and your customers arising from bookings made through the Service

12. Termination

12.1 Termination by You

You may cancel your subscription and terminate your account at any time through your account settings or by contacting us at reservs.me@gmail.com. Upon cancellation, your access to the Service will continue until the end of your current billing period, after which your account will be deactivated.

12.2 Termination by Us

We may suspend or terminate your account at any time, with or without cause, and with or without notice, including if we reasonably believe that you have violated these Terms or engaged in conduct that is harmful to the Service, other users, or us. In cases of material breach, we may terminate your account immediately without prior notice.

12.3 Effect of Termination

Upon termination:

Your right to access and use the Service will cease immediately
We may delete your account data after a reasonable period (typically 30 days), unless retention is required by law
You may request an export of your data before termination takes effect
Any outstanding payment obligations will survive termination
Sections 6, 10, 11, 13, and 15 shall survive termination

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact us at reservs.me@gmail.com and attempt to resolve the dispute informally for at least 30 days.

13.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law provisions.

13.3 Jurisdiction

Any disputes arising out of or related to these Terms or the Service that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the courts located in Jakarta, Indonesia. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

13.4 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Service and/or sending you an email notification at least 14 days before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding your use of the Service and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law.

15.5 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and us. You have no authority to bind us in any way.

15.6 Notices

All notices to us shall be sent to reservs.me@gmail.com. All notices to you will be sent to the email address associated with your account. Notices sent by email are deemed received upon sending.

15.7 Contact

If you have any questions about these Terms, please contact us at:

Naufal Syifa Firdaus
Operating as Reservs
Email: reservs.me@gmail.com
Website: https://reservs.me